Effective Date: 11/August/2024
Hwalima Digital is committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our Learning Management System (LMS) and other digital services.
1. Scope of the Policy
This Privacy Policy applies to all personal information collected by Hwalima Digital through our LMS, website, and related services. It is governed by the laws of Zimbabwe, including the Data Protection Act [Chapter 11:12], and international data privacy regulations, such as the General Data Protection Regulation (GDPR) for users in the European Union.
2. Information We Collect
Personal Information: We may collect personal data that you voluntarily provide when registering, enrolling in courses, or contacting us. This includes your name, email address, phone number, and payment information.
Usage Data: We collect data about your interactions with our LMS, such as your IP address, browser type, device information, and pages visited. This helps us understand how our platform is used and improve its functionality.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our platform. Please refer to our Cookie Policy for more details on how we use cookies.
3. How We Use Your Information
Providing Services: We use your personal data to deliver our educational services, process payments, and communicate with you about your account and course progress.
Improving Our Platform: We analyze usage data to improve our LMS, develop new features, and enhance user experience.
Marketing Communications: With your consent, we may send you promotional materials about our courses and services. You can opt out of these communications at any time.
Compliance and Legal Obligations: We may process your personal data to comply with applicable laws, regulations, or legal processes, both in Zimbabwe and internationally.
4. How We Share Your Information
Service Providers: We may share your information with third-party service providers who assist us in operating our LMS, processing payments, or conducting analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owners as part of that transaction.
5. International Data Transfers
Your personal data may be transferred to, and stored in, countries outside of Zimbabwe, including countries that may not have the same level of data protection as Zimbabwe. We take appropriate steps to ensure that your information is treated securely, in accordance with this Privacy Policy and applicable data protection laws, including the GDPR.
6. Data Security
We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on the applicable laws, you may have the following rights concerning your personal data:
Access: You have the right to request access to the personal data we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain circumstances.
Objection and Restriction: You have the right to object to or request the restriction of processing your personal data.
Data Portability: You can request a copy of your data in a commonly used format to transfer to another service provider.
Withdrawal of Consent: If we process your data based on your consent, you may withdraw that consent at any time.
Data Deletion:
You have the right to request the deletion of your personal data from our systems. To initiate a data deletion request, please email us at admin@hwalima.digital with the subject line "Data Deletion Request." Include your full name, email address associated with your account, and a brief description of your request. Upon receiving your request, we will verify your identity to ensure the security of your information. Once verified, we will process your request and delete your data from our active systems within 30 days, unless retention is required by law or for legitimate business purposes. We will confirm the completion of your request via email. Please note that some residual data may remain in backup systems for a limited period, but it will not be actively processed or used.
To exercise any of these rights, please contact us at admin@hwalima.digital.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our LMS is not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at admin@hwalima.digital.
Thank you for trusting Hwalima Digital with your personal information.
