| Expiry period |
Lifetime |
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| Made in |
English |
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| Last updated at |
Thu Oct 2025 |
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| Level |
Beginner |
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| Total lectures |
0 |
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| Total quizzes |
0 |
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| Total duration |
Hours |
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| Total enrolment |
0 |
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| Number of reviews |
0 |
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| Short description |
Customer Service Skills" is a comprehensive course designed to equip participants with the essential tools and techniques for delivering exceptional customer experiences. Through interactive modules and practical exercises, participants will develop communication prowess, empathy, and problem-solving abilities to handle diverse customer interactions with professionalism and proficiency. |
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| Outcomes |
- Enhanced Customer Satisfaction: Participants will demonstrate an enhanced ability to understand customer needs, communicate effectively, and resolve issues promptly, resulting in increased customer satisfaction and loyalty.
- Improved Communication Skills: Through interactive exercises and practical applications, participants will develop stronger verbal and non-verbal communication skills, enabling them to convey empathy, professionalism, and clarity in customer interactions.
- Effective Problem-Solving Abilities: Participants will acquire the skills and strategies necessary to identify and address customer concerns proactively, fostering a culture of problem-solving and continuous improvement within the organization's customer service practices.
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| Requirements |
- Internet Access and Technology: Participants must have reliable internet access and access to a computer or mobile device to engage with the online course materials, participate in virtual discussions, and complete assignments or assessments.
- Commitment to Active Participation: Successful completion of the Customer Service Skills course requires active participation in lectures, discussions, and practical exercises. Participants should allocate sufficient time for studying, completing assignments, and engaging with course activities to maximize learning outcomes.
- Openness to Feedback and Self-Reflection: Participants should approach the course with a growth mindset, open to receiving feedback and engaging in self-reflection to identify areas for improvement. Willingness to apply feedback and incorporate learning into real-world customer interactions is essential for enhancing customer service skills effectively.
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